Support

Write to support@kinearfit.com. Tell us your phone model and, if it's about a purchase, your order number.

Frequently asked questions

Where do I put my phone?

Stand it upright on a stable surface, with the front camera facing you. The app tells you whether to move closer or step back. Train with the light in front of you, not behind you.

The app misses some strikes

Check that your whole body is in the frame (in kick routines, at least down to your knees), that the room is well lit and that you take each strike all the way to the target on screen.

Do I need internet?

Not to train. You only need a connection to buy or restore Premium.

How do I cancel my subscription?

On Android: open the Play Store, tap your profile icon › Payments & subscriptions › Subscriptions › KinearFit › Cancel. On iPhone, once available: Settings › your name › Subscriptions. Uninstalling the app does not cancel the subscription.

How do I get a refund?

Refunds are handled by the store, not by us. On Google Play you can request one from your order history.

I changed phones

Premium is tied to your store account: install KinearFit, open the Premium screen and restore your purchase with the same account. Your progress is stored only on your old phone and can't be transferred yet; optional accounts will solve that.

Is my video recorded?

No. The video never leaves your phone and is never recorded. Details in our Privacy Policy.

How do I delete my data?

Today everything lives on your phone: uninstall the app or clear its data in your phone's settings. For purchase data, write to us with your order number.

Delete your account

Accounts don't exist yet. When they arrive, this section will explain how to request the deletion of your account and data, even without the app installed.